SHIPPING & RETURNS
SHIPPING
All national and international shipments are sent via Swiss Post. Shipping rates are fixed at 5 CHF for national (Switzerland) and 25 CHF for international shipments.
Your order will be shipped within 1 to 3 business days after purchase. Once the package has been dispatched, you will receive an email with your tracking number and a link to track your shipment.
CUSTOMS & IMPORT DUTIES
International orders may be subject to customs duties, import taxes, and handling fees imposed by the destination country. These charges are the sole responsibility of the buyer and are not included in the item price or shipping cost.
If a package is refused or left uncollected due to customs charges, the buyer is responsible for all return shipping costs, customs fees, and any additional charges incurred by SHOP NOPE as a result. These costs will be deducted from any applicable refund.
DELIVERY & RECIPIENT RESPONSIBILITY
The buyer is responsible for providing a correct and complete shipping address at the time of purchase and for being available to receive the delivery.
If a package cannot be delivered due to an incorrect address, recipient absence, or failure to collect from a pickup point, and is returned to SHOP NOPE, the following applies: SHOP NOPE will notify the buyer and offer to reship the item. The buyer is responsible for the additional shipping costs of any reshipment. Any customs fees, return shipping costs, or other charges incurred by SHOP NOPE due to a failed delivery will be deducted from the refund if the buyer chooses not to have the item reshipped.
Packages held at a local post office or pickup point must be collected within the timeframe specified by the local carrier. SHOP NOPE is not responsible for packages returned to sender due to non-collection.
CANCELLATIONS
Orders may only be cancelled before the item has been shipped. Once a package has been dispatched, the order cannot be cancelled and will be treated as a return upon receipt. If you wish to cancel an order, please contact us immediately at contact@shop-nope.com. We will confirm whether the cancellation is possible based on the shipping status.
RETURNS & REFUNDS
We are happy to provide a full refund for any item that is improperly described or faulty.
For all other returns, the following conditions apply: Return requests must be made within 14 days of receipt of the item by contacting contact@shop-nope.com. All returned items must be in the original condition, including packaging. The buyer is responsible for the cost of return shipping using a tracked delivery method. Refunds will be processed once the returned item has been received and inspected by SHOP NOPE. Original shipping costs are non-refundable.
For items returned under these conditions, SHOP NOPE will issue a refund to the original payment method minus the original shipping cost, or a store credit to the full purchase value of the item.
FAILED DELIVERIES
If a shipment is lost in transit and tracking confirms that the item was not delivered, SHOP NOPE will either reship the item or issue a full refund at the buyer's choice, once an investigation with the carrier has been completed.
If a shipment is returned to SHOP NOPE due to circumstances within the buyer's control (recipient not available, package not collected, customs charges refused), any refund issued will be reduced by the original shipping cost, the cost of return shipping to SHOP NOPE, and any customs or handling fees incurred by SHOP NOPE.
Refunds for returned shipments will be processed within 14 business days of SHOP NOPE receiving the item back.
COMMUNICATION
Buyers are expected to respond to shipping-related communications from SHOP NOPE within a reasonable timeframe (5 business days). If SHOP NOPE is unable to reach the buyer regarding a delivery issue and the package is subsequently returned, the above costs will apply.
CONTACT
For any questions regarding shipping, returns, or refunds, please reach out to us at contact@shop-nope.com.